At John Humphris Ltd, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience.

What information do we collect? How do we use it?

When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and expiry date. This allows us to process and fulfil your orders and to notify you of your order status.

We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order. For some international deliveries, this number may be given to our couriers.

When you submit a customer review, we also ask for your e-mail address, although you can choose not to have your e-mail address displayed with your review.

When you enter a contest or other promotional feature, we may ask for your name, address and e-mail address so we can administer the contest and notify winners.

We personalise your shopping experience by using your purchases to shape our recommendations about the books and other merchandise that might be of interest to you. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store.

We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new John Humphris Ltd services and special offers we think you'll find valuable.

We will certainly not bombard you with unwanted and unsolicited junk mail. We value your custom and will only e-mail you with important announcements.

How does John Humphris Ltd protect customer information?
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.

Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Currently,we do not use cookies. The downside is that you have to enter your e-mail address and password to access your account. We feel that this is a tidier and safer way to do business -only you know your password!