Security
John Humphris Ltd employs Secure Web Services Ltd to protect your account details.
You never have to worry about credit or debit card security.
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Why is purchasing from John Humphris Ltd safe?
Our secure server uses industry standard software (SSL) which is among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit or debit card number, name and address so that it cannot be read as the information travels over the internet.
Some secure sites only use 40-bit encryption but our site, in association with Secure Web Services Ltd, uses 128-bit encryption for maximum 'military grade' encryption.
Encryption and Browser FAQ's
Browsers with 128-bit encryption provide the best protection when transmitting confidential data over the Internet. To use or site, your browser must be capable of decrypting, or unscrambling, the data. To do this, you will need a 128-bit capable browser. If you do not have a 128-bit capable browser, you must update your browser to 128-bit encryption or you will not be able to use some areas of the website.
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Credit card types
John Humphis Ltd are pleased to accept the following type of credit and debit cards:-
VISA, MASTERCARD, JCB, Switch and Solo.
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Policy Statement
Within John Humphris Limited we are committed to providing quality professional dog products and services, which meet with our customers requirements.
John Humphris Ltd. recognises that in order to provide and maintain a consistently high quality in the products that it provides, an effective Quality Management System is necessary so as to ensure that proper communication, work control and accountable records are generated for all products and services supplied.
We are totally committed to setting and achieving quality standards that are capable of meeting ( in all respects) the specified requirements and reasonable expectations of our customers.
It is the policy, therefore of John Humphris Ltd. to conduct its business of supplying high quality products and advice to the canine market by means of a formalised system of modern quality management. This quality management shall be in accordance with the quality system requirements specified in ISO 9001:2000. Continual improvement is an organisation strategy and awareness is promoted to ensure policies, objectives and motivation is enhanced and reflected in the products and services.
This Quality Manual defines John Humphris Ltd's Quality Management System which has been established and adopted as the means for achieving
These declared objectives and which is detailed in the sections below.
All members of John Humphris Ltd. staff are charged with promoting these aims and are required to familiarise themselves with the contents of this Quality Manual and to observe and implement the systems and procedures defined in the performance of there work. Everyone connected with John Humphris Ltd. shall be supported according to their individual needs for personal development.
I as Managing Director am responsible for monitoring and ensuring the correct and effective implementation of John Humphris Limited's Quality Management System as a whole.
John Humphris
Managing Director
John Humphris Limited
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Privacy
John Humphris Ltd does not sell, trade or rent your personal information to others. John Humphris Ltd may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will not include any personally identifying information.
We are commited to protecting your privacy. We use the information we collect to make purchasing from John Humphris Ltd possible and to enhance your overall online experience.
Click here to learn more about how John Humphris Ltd protects your privacy.
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Price increases
Unfortunately manufacturers prices may occasionally rise unexpectedly. In the event that this occurs, we will check with you to see if you still wish to receive the item at the new price.
We may, at our discretion, absorb small price increases without passing them on to our customers.
Delivery charges
We use fast and cost effective methods to ensure efficient delivery of your order.
We constantly review our delivery rates to ensure we can offer a great delivery service at a competitive price.
Returns
At John Humphris Ltd, we want you to be delighted every time you shop with us so we make our returns policy simple.
Our "no quibble" guarantee means that if for any reason you are unhappy with the item you have purchased just return it to us in its original condition within 30 days and we will issue a full refund for the price of the item. We will also be happy to refund the delivery charge if the return is a result of our error. This does not affect your statutory rights.
Complaints
If you have any grievances about John Humphris Ltd, we want to hear from you so we can improve our service.
Please e-mail us at feedback@john-humphris.com and we will consider your comments carefully.
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Tell us what you think
John Humphris Ltd welcomes your questions and comments about privacy. Please send your e-mail to feedback@john-humphris.com
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Contact details
John Humphris Ltd: John Humphris Ltd is registered in England
E-mail: As an internet-based company, John Humphris Ltd would prefer all communication to be by e-mail. Please include your order number in the subject of the message. This is the fastest and simplest way to get in touch with the company.
Click here to start your mail program.
Telephone: If you feel that 'speaking to a human' is necessary, you may call our customer line on +44 (0)870 4050550. This line is manned during normal UK working hours.
Please note that we may not be able to answer your query on the telephone. Replies will normally be by e-mail.
Fax: Our fax number is +44 (0)870 4050551
Post: Our Registered Office address is:
Imperial Centre, 41 Gatwick Road , Crawley, West Sussex, RH10 9LD
Please send written communications to John Humphris Ltd at the above address.
We will endeavour to reply to written communications within 7 days.
